Who to contact for information or help as a User or potential User of the Facility.

User Office

The User Office deals with applications for public beam time at the ESRF.

Location: Central Building - Room 004 - Ground Foor

Our working hours are: 08:00-12:00 and 13:00-17:00

  • Telephone: +33 (0) 4 76 88  23 58 / 28 80 / 29 80
  • e-mail
     

CRG Liaison

The CRG Liaison Office takes care of CRG proposal requests and allocation of CRG beam time.

Location: Central Building - Room 006 - Ground Foor

Our working hours are: 08:00-12:00 and 13:00-17:00

Business Development Office (BDO)

The BDO deals with applications for industrial beam time at ESRF.

Location: Central Building - Room 008 -  Ground floor

Our working hours are: 08:00-12:00 and 13:00-17:00

  • Telephone: +33 (0) 4 76 88 40 90
  • e-mail

Other contacts

For technical details concerning techniques or facilities associated with the beamlines, please contact the Scientist in Charge of the beamline, whose contact details are given in the Beamlines section.

To offer suggestions to improve the Facility please use the feedback form to contact us directly, or send your suggestion to the Users Organisation.

Useful telephone numbers on site

Internal phone book

Service Location
Telephone
(from ESRF phones dial the last four numbers )
Contact
Reception Central Building
Room 01
Ground Floor
+33 (0) 4 76 88 2000
Travel Office Central Building
Room 05
Ground Floor
+33 (0) 4 76 88 2103
ILL/ESRF joint
restaurant (Cash desk)		 Common Building
Entrance hall
+33 (0) 4 76 88 2408
-
Computing Central Building
Room 026
Ground Floor		 Please reach out to your local contact who will create a ticket on your behalf.
-
Safety Officer
M. Moroni		 LOB
Room 1-06
First floor
+33 (0) 4 76 88 2369
Biosafety Officer
V. Mayeux		 LOB
Room 2-25
Second floor
+33 (0) 4 76 88 2203
Site Entrance Gate
+33 (0) 4 76 20 7176
-
Joint Medical Centre ILL 17
+33 (0) 4 76 20 7447
Experimental Hall Operators LOB
Room 0-05
Ground floor
+33 (0) 4 76 88 2525