Remote experiments on non Structural Biology beamlines

Declaring the users – tab “Users”:

• All users who are participating in the experiment should be declared, even when the experiment is taking place remotely.
   
• For each user declared, please tick on the “remote user” tickbox – this will deactivate the Guesthouse, Travel Office and Reimbursed tickboxes (please see the relevant section on reimbursement of shipping costs later in these web pages). The arrival and departure dates must still be filled in, corresponding to the dates when the user will be involved in the remote experiment (start and end dates of the experiment, in most cases).

Declaring the samples (including references and any chemical products) – tab “Samples”:

• In the Samples tab of the A-Form, you will see the list of all sample sheets that you have declared for the proposal in question, and that have been approved and assigned a colour by the Safety Group.
   
• Click on the samples sheets that are relevant for the particular experiment session that you are preparing and click on “Add selected”, or on “Add all” if all samples are to be measured during this experiment session.

Declaring your sample environment – tab “Sample Environment”:

• Fill out the obligatory fields of this tab. Please note that in the ‘Sample Environment’ sub-section, certain environments are indicated as not available for Mail-In experiments – this means that these environments cannot be sent but in most cases the equivalent ESRF equipment can be used on site. Details are given in the “Mail-In and Remote” Safety Training.

• For all non-Structural Biology mail-in and remote experiments, the user team must write down clearly what is expected of the Local Contact and what aspects of the experiment the user team will take care of, so that all parties know what is expected before the experiment starts.
   
• This is done by completing the “Mail-In and Remote Experiment Protocol” document which is attached to the Invitation Letter email, sent by the ESRF to the Main Proposer.
   
• A representative of the user team must write the protocol and then send the document by email to both the Local Contact and to the ESRF Safety Group (expsaf@esrf.fr). The Local Contact will then accept or annotate the protocol by filling in his/her own comments in the appropriate section, and send back to the user team and Safety Group.
   
• Once the user team and Local Contact have converged and agreed on the protocol, both parties will tick the appropriate tickbox and the user team will send the final document to the Local Contact and ESRF Safety Group.

• As always, all users declared on an A-Form must complete the appropriate Safety training (valid one year) and validate the User & Safety Declaration form, otherwise they will not be recognized as a user on that particular experiment.
   
• A specific safety training module exists for users participating remotely in an ESRF experiment. All users added to an A-Form and indicated as “remote user” MUST complete the Remote Access training.

• In particular this training explains what users can and cannot send to the ESRF so please read the information carefully. Any unauthorized substance that is sent to the ESRF will be destroyed.

ICAT Sample Tracking

All samples, references, chemical products and equipment related to user experiments (except on the Structural Biology beamlines) must be sent to the ESRF using our ICAT Sample Tracking software, and then via a registered courier company such as FedEx, UPS, DHL, etc. Any shipment of samples by normal postal services is FORBIDDEN. For detailed instructions on using the ICAT Sample Tracking application, please click here.
 

• Any proposer or user on a proposal can create a shipment and link it to the appropriate experiment session and A-Form.
   
• Within that shipment, users can create one or several parcels to send to the ESRF, and in each parcel the users can declare both sample sheets and ancillary equipment.
  
  Please keep in mind that the ESRF will pay shipping costs for up to 3 parcels (4 for LTPs and 2 for Cryo-EM experiments) for public beam time experiments only - see below.
   
• Once a parcel is ready to be sent, it has to be approved for sending by the ESRF Safety Group. Once it has been approved, a parcel label becomes available and must be printed and affixed to the parcel by the users.
   
• This label contains the address and a QR code which allows the parcel to be tracked.
   
• Any parcels containing samples, substances or equipment sent for a user experiment and that do not display this label will be destroyed, since they will not have been approved for sending to, and reception by, the ESRF by the Safety Group.
   

IMPORTANT : Make sure to request a return label from your courier company for it's seamless return to you after your experiment. If you will use FedEx, for example, select "Include a return label" in the shipping details.

Transport administration

Users and their institutes are responsible for sending their parcels and for declaring them correctly to the courier company. Please consult with your home institution safety transport advisor for instructions and regulations on shipping procedures and Incoterms® applying to your case. Be aware that a proforma invoice (for outside CEE countries) or customs invoice is always to be issued in the name of the user and only care of (c/o) ESRF.

Transport insurance: When declaring your shipment with your courier company, please put a transport insurance value of 0€. It is possible that your home institution has an insurance covering the transport of goods and that you don’t have to use the courier company insurance. Otherwise, if you wish to put a non-zero value, this is at the discretion of the user, and resulting courier company transport insurance costs for the shipment will not be reimbursed by the ESRF.

Customs value: Please put 10€ for parcels containing samples. For parcels containing equipment, we recommend that you give the real value of the equipment. This is in case you wish to make any claim to your insurance company for damage or loss, to demonstrate that the equipment has real monetary value. For equipment sent from non-EU countries, the customs value declaration may result in the need for the ESRF to open a temporary import dossier, which may cause a delay of a few days in the delivery of your parcel. Please take this into account and send your parcel in plenty of time for your experiment.

Particular care must be taken when the parcel has content that is considered as “dangerous goods”, and in general we advise to list the content of the parcels with eventual material safety data sheets (MSDS).
 

Transport of Dangerous Goods

In the case of transport of dangerous goods, the user team and their institutes must ensure that they comply with all necessary procedures and labelling, according to the advice of their safety transport advisor and the courier company used.

When seeking Safety approval for sending a parcel in the ICAT sample tracking software, the users will be asked to indicate whether the parcel contains dangerous goods, and must be careful to reply correctly so that the ESRF is aware when parcels contains dangerous goods and can apply the appropriate procedures on site and for return of the parcel.
 

When to send the samples

It is the responsibility of the users and their institutes to send their shipment on time for their experiment. It is important to leave at least 3 days between sending the parcels and the experiment start. If a problem occurs on a 24 hour delivery, it will NOT arrive on time and the beam time will be wasted. For equipment/goods dispatched from outside the EU, the shipping should include a larger time buffer. Ensure that the delivery takes place during week days 08:30-12:00 and 13:15-17.00. The ESRF stores are closed at the weekends and for French and ESRF holidays and no deliveries can take place on any of these days. The ESRF stores can be reached at +33 (0)4 76 88 2733 during their working hours.

Due to COVID-19 restrictions, all parcels sent to the ESRF are kept in quarantine for 24 hours. We advise you to send your samples well in advance to take this quarantine in account before your experiment starts.

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• Don’t forget to submit your experiment report after your experiment has finished, whether it be onsite or remote. The deadline for submitting your report is 3 months after the experiment, or the next proposal submission deadline if it should support a new request for beam time.

The user team and their institutes are responsible for all import(s) into and/or export(s) from France relevant to the user experiment. The same applies to re-import and re-export of materials. The user team and their institutes must ensure that all import and export regulations of all countries concerned are complied with, for example customs law, tax law, foreign trade law, regulations concerning transport of dangerous goods.