User Portal FAQ

• I can't validate my account

Make sure you have filled in all mandatory fields in the "Mandatory Data" tab (fields highlighted in red and marked with an asterisk).

• How to modify my personal or professional information in the User Portal?

In the User Portal, from the main menu "My Profile/Accounts", click on the sub menu "My Account". After making your changes, don't forget to click on the "Save User Data" button.

• Changes I made have not been taken into account

Make sure you clicked on the "Save User Data" button after making your changes.

• My laboratory has changed, should I create a new account?

NO! Please modify your laboratory in the "Mandatory Data" tab of your existing account. If you create a second account, it will not contain any data (proposals & experiments) linked to your original account.

• What are the different proposal types?

For more information about the proposal types and their definition, please check the proposal types and deadlines page.

• What are the different experiment groups?

Depending on the proposal type selected, you might be requested to select an experiment group; please check the proposal types and deadlines page.

• What are the different lineages?

For more information about lineage definition, please check the proposal submission guide page.

Please consult the Before Your experiment pages.

• I can't select a user for reimbursement (the reimbursement button is inactive)

Ensure the concerned user has completed the information requested in the "Reimbursement Data" tab of his/her ESRF account.

• I have two sessions one after the other, how should I fill the A-forms

When you have 2 sessions back to back, the PI of each proposal should declare in the corresponding A-Form your arrival date for the first session and your departure date for the second session, and add a comment mentioning that the stay is for the 2 proposals (and give the proposal IDs).

Please consult the Experiment report page.

Please consult the MX-BAG dedicated webpage.

• If you run into difficulties when preparing/submitting your public proposal, please contact either:
  • The User Office (working hours: 8am to 5pm): for queries regarding the password, the procedure of submission (steps). Please also consult the instructions on the Applying for Beamtime web pages; or
  • The MIS Group: for problems regarding the electronic submission of your proposal.

NB: on the day of the proposal submission deadlines, the MIS Group can be contacted until 5pm CET.

• If you run into difficulties concerning your commercial experiment, please contact the BDO office.
• If you run into difficulties concerning your CRG proposal, please contact the CRG Office.