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User Portal FAQ
Frequently Asked Questions on the User Portal
Please consult the Apply for beamtime dedicated page
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I can't validate my account
Make sure you have filled in all mandatory fields in the "Mandatory Data" tab (fields highlighted in red and marked with an asterisk).
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How to modify my personal or professional information in the User Portal?
In the User Portal, from the main menu "My Profile/Accounts", click on the sub menu "My Account". After making your changes, don't forget to click on the "Save User Data" button.
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Changes I made have not been taken into account
Make sure you clicked on the "Save User Data" button after making your changes.
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My laboratory has changed, should I create a new account?
NO! Please modify your laboratory in the "Mandatory Data" tab of your existing account. If you create a second account, it will not contain any data (proposals & experiments) linked to your original account.
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What are the different proposal types?
For more information about the proposal types and their definition, please check the proposal types and deadlines page.
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What are the different experiment groups?
Depending on the proposal type selected, you might be requested to select an experiment group; please check the proposal types and deadlines page.
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What are the different lineages?
For more information about lineage definition, please check the proposal submission guide page.
Please consult the Before Your experiment pages.
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I can't select a user for reimbursement (the reimbursement button is inactive)
Ensure the concerned user has completed the information requested in the "Reimbursement Data" tab of his/her ESRF account.
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I have two sessions one after the other, how should I fill the A-forms
When you have 2 sessions back to back, the PI of each proposal should declare in the corresponding A-Form your arrival date for the first session and your departure date for the second session, and add a comment mentioning that the stay is for the 2 proposals (and give the proposal IDs).
Please consult the Experiment report page.
Please consult the MX-BAG dedicated webpage.
- If you run into difficulties when preparing/submitting your public proposal, please contact either:
- The User Office (working hours: 8am to 5pm): for queries regarding the password, the procedure of submission (steps). Please also consult the instructions on the Applying for Beamtime web pages; or
- The MIS Group: for problems regarding the electronic submission of your proposal.
NB: on the day of the proposal submission deadlines, the MIS Group can be contacted until 5pm CET.
- If you run into difficulties concerning your commercial experiment, please contact the BDO office.
- If you run into difficulties concerning your CRG proposal, please contact the CRG Office.